Szukana fraza: [Abstract = "The basic goal behind any action undertaken in an organization management is the will to achieve success. Key \(or critical\) success factors are the organization\?s resources, competence and qualification that create its competitive advantage on a particular market at a given time, and are able to determine its possible future success. The aim of this article is the analysis of the discrepancies between the factual and perceived key success factors of the social service organizations."]