Szukana fraza: [Abstract = "Additional the paper attempts to identify the barriers preventing the inclusion of customer requirements in the process of improvement of health care services. The first paper of the paper presents the essence of customer orientation and defines basic concepts in the context of health care services. Next selected concepts in quality oriented approaches directed at customers are analyzed."]
Wyników: 1
Management, Vol. 20 (2016)
Ludwiczak, Anna Moczulska, Marta - red. Preston, Peter- red. jęz. Stankiewicz, Janina - red. nacz. Zmyślony, Roman - red. statyst. Adamczyk, Janusz- red. Skalik, Jan - red.
2016
artykuł