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<dc:title xml:lang="pl"><![CDATA[Assessment of customer satisfaction with logistics service in the light of the results of the research = Ocena zadowolenia klienta z obsługi logistycznej w świetle wyników badań]]></dc:title>
<dc:creator><![CDATA[Kułyk, Piotr]]></dc:creator>
<dc:creator><![CDATA[Michałowska, Mariola]]></dc:creator>
<dc:creator><![CDATA[Kotylak, Sławomir]]></dc:creator>
<dc:subject xml:lang="pl"><![CDATA[elementy logistyczne]]></dc:subject>
<dc:subject xml:lang="pl"><![CDATA[korzyści usługi]]></dc:subject>
<dc:subject xml:lang="pl"><![CDATA[koszty obsługi]]></dc:subject>
<dc:subject xml:lang="pl"><![CDATA[strategia obsługi klienta]]></dc:subject>
<dc:subject xml:lang="pl"><![CDATA[customer service]]></dc:subject>
<dc:subject xml:lang="pl"><![CDATA[logistic elements]]></dc:subject>
<dc:subject xml:lang="pl"><![CDATA[benefits of service]]></dc:subject>
<dc:subject xml:lang="pl"><![CDATA[costs of service]]></dc:subject>
<dc:subject xml:lang="pl"><![CDATA[customer service strategies]]></dc:subject>
<dc:description xml:lang="pl"><![CDATA[In an era of rapidly growing competition logistic customer service is growing increasingly important and is becoming a substantial factor in the success of companies operating in the market. Therefore, it is necessary to improve the components affecting the quality of customer service. Taking appropriate action in this regard, and thus preparing and implementing an appropriate logistic customer service strategy becomes important from the point of view of both the survival and development of enterprises, and to achieve sustainable competitive advantage.]]></dc:description>
<dc:description xml:lang="pl"><![CDATA[The aim of this study is to identify and evaluate determinants influencing consumers` purchasing decisions in the area of logistics customer service. In addition, the article focuses on the development of solution proposals for enterprises to enable a better match the supply to the needs and preferences of customers. It is worth noting that the effectiveness and efficiency of operations in the field of logistic customer service is highly dependent on proper identification of needs and expectations of existing and potential buyers. Therefore, there is in this respect a need for permanent monitoring of the quality of service and customer expectations.]]></dc:description>
<dc:publisher><![CDATA[Zielona Góra: Faculty of Economics and Management Press]]></dc:publisher>
<dc:contributor><![CDATA[Skalik, Jan - red.]]></dc:contributor>
<dc:contributor><![CDATA[Adamczyk, Janusz- red.]]></dc:contributor>
<dc:contributor><![CDATA[Moczulska, Marta - red.]]></dc:contributor>
<dc:contributor><![CDATA[Preston, Peter- red. jęz.]]></dc:contributor>
<dc:contributor><![CDATA[Stankiewicz, Janina - red. nacz.]]></dc:contributor>
<dc:contributor><![CDATA[Zmyślony, Roman - red. statyst.]]></dc:contributor>
<dc:date><![CDATA[2017]]></dc:date>
<dc:type xml:lang="pl"><![CDATA[artykuł]]></dc:type>
<dc:format xml:lang="pl"><![CDATA[application/pdf]]></dc:format>
<dc:identifier><![CDATA[http://www.zbc.uz.zgora.pl/repozytorium/Content/56065/13_kulyk_assessment.pdf]]></dc:identifier>
<dc:identifier><![CDATA[https://zbc.uz.zgora.pl/repozytorium/dlibra/publication/62603/edition/56065/content]]></dc:identifier>
<dc:identifier><![CDATA[oai:zbc.uz.zgora.pl:56065]]></dc:identifier>
<dc:source xml:lang="pl"><![CDATA[Management, vol. 21, no 1 (2017)]]></dc:source>
<dc:language><![CDATA[eng]]></dc:language>
<dc:relation><![CDATA[oai:zbc.uz.zgora.pl:publication:62603]]></dc:relation>
<dc:rights xml:lang="pl"><![CDATA[Biblioteka Uniwersytetu Zielonogórskiego]]></dc:rights>
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